상담화면 /전화상담
기타업무
00:00:13경과시간
콜 현황
47
23
3
- 김상담 10003
- Supervisor
검색조건
조회 기간
비교 기간
유형
| 조회기준 | |
|---|---|
| 채널유형 | |
| 문의유형 |
통계
Summary
Statistics
| 기간 | 인입호 | 응답호 | 응답률 | 서비스레벨 | 호전환 | 이관 | 포기호 | O/B호 | 호전환율 | 이관율 | 포기율 |
|---|---|---|---|---|---|---|---|---|---|---|---|
| 6/30(금) | 13,609 | 13,269 | 97.5% | 81.7% | 334 | 1,049 | 340 | 827 | 2.5% | 7.9% | 2.5% |
| 7/3(월) | 13,609 | 13,269 | 97.5% | 81.7% | 334 | 1,049 | 340 | 827 | 2.5% | 7.9% | 2.5% |
| 7/4(화) | 13,609 | 13,269 | 97.5% | 81.7% | 334 | 1,049 | 340 | 827 | 2.5% | 7.9% | 2.5% |
| 7/5(수) | 13,609 | 13,269 | 97.5% | 81.7% | 334 | 1,049 | 340 | 827 | 2.5% | 7.9% | 2.5% |
| 7/6(목) | 13,609 | 13,269 | 97.5% | 81.7% | 334 | 1,049 | 340 | 827 | 2.5% | 7.9% | 2.5% |
| 6/30(금)~7/6(목) | 42,528 | 41,596 | 97.8% | 82.0% | 1,345 | 3,290 | 932 | 2,231 | 3.2% | 7.9% | 2.2% |
| 6/23(금)~6/29(목) | 41,004 | 39,548 | 96.5% | 80.2% | 935 | 2,448 | 1,456 | 1,675 | 2.4% | 6.2% | 3.6% |
| 전주 比 | 1,524 | 2,048 | 1.4% | 1.9% | 410 | 842 | (524) | 556 | 0.9% | 1.7% | -1.4% |
| 증감% | 103.7% | 105.2% | 101.4% | 0.0% | 143.8% | 134.4% | 64.0% | 133.2% | 136.8% | 127.8% | 61.7% |