CHive-CX v3.0

내 정보

아이디	이름


부서코드

내선번호	재직여부

권한

입사일자	퇴사일자

메모

내 상담이력

상담날짜 :

상태	날짜	고객명	연락처
대기	2023-02-07	김고객	010-1234-5678
진행중	2023-02-06	이고객	010-1234-5678
상담완료	2023-02-06	한고객	010-1234-5678
상담완료	2023-02-02	김고객	010-1234-5678
상담완료	2023-02-02	김고객	010-1234-5678
상담완료	2023-02-02	김고객	010-1234-5678
상담완료	2023-02-02	김고객	010-1234-5678
상담완료	2023-02-02	김고객	010-1234-5678

기타업무 00:00:14

IN OUT

기타업무

인바운드
아웃바운드
호상태
후처리
기타업무
교육
식사
휴식

콜 현황

인바운드 47 아웃바운드 23 대기 3

김상담 10003
Supervisor

김상담 10003

시간대별 콜 현황

시간상세 조회날짜 :

구분	I/B					O/B
시간대	인입호	응대호	응대률	평균 통화시간	포기호	성공호	평균 통화시간	실패호
09:00~10:00	31	30	96.77%	00:02:49	1	8	00:00:02	1
10:00~11:00	41	40	97.56%	00:02:25	1	12	00:00:06	1
11:00~12:00	44	41	93.18%	00:02:03	3	8	00:00:07	2
12:00~13:00	7	7	100.00%	00:01:41	0	0	00:00:00	0
13:00~14:00	53	49	92.45%	00:02:15	4	14	00:00:35	1
14:00~15:00	47	45	95.74%	00:02:41	2	14	00:00:20	4
15:00~16:00	34	34	100.00%	00:02:18	0	11	00:00:14	1
16:00~17:00	32	32	100.00%	00:01:47	0	7	00:00:37	1
17:00~18:00	8	8	112.50%	00:02:58	0	3	00:00:05	0
total	297	286	96.63%	00:02:20	11	77	00:00:18	11

구분	I/B					O/B
시간대	인입호	응대호	응대률	평균 통화시간	포기호	성공호	평균 통화시간	실패호
09:00~09:10	31	30	96.77%	00:02:49	1	8	00:00:02	1
09:11~09:20	31	30	96.77%	00:02:49	1	8	00:00:02	1
09:21~09:30	31	30	96.77%	00:02:49	1	8	00:00:02	1
09:31~09:40	31	30	96.77%	00:02:49	1	8	00:00:02	1
09:41~09:50	31	30	96.77%	00:02:49	1	8	00:00:02	1
09:51~10:00	31	30	96.77%	00:02:49	1	8	00:00:02	1
10:01~10:10	41	40	97.56%	00:02:25	1	12	00:00:06	1
10:11~10:20	41	40	97.56%	00:02:25	1	12	00:00:06	1
10:21~10:30	41	40	97.56%	00:02:25	1	12	00:00:06	1
10:31~10:40	41	40	97.56%	00:02:25	1	12	00:00:06	1
10:41~10:50	41	40	97.56%	00:02:25	1	12	00:00:06	1
10:51~11:00	41	40	97.56%	00:02:25	1	12	00:00:06	1
11:01~11:10	44	41	93.18%	00:02:03	3	8	00:00:07	2
11:11~11:20	44	41	93.18%	00:02:03	3	8	00:00:07	2
11:21~11:30	44	41	93.18%	00:02:03	3	8	00:00:07	2
11:31~11:40	44	41	93.18%	00:02:03	3	8	00:00:07	2
11:41~11:50	44	41	93.18%	00:02:03	3	8	00:00:07	2
11:51~12:00	44	41	93.18%	00:02:03	3	8	00:00:07	2
12:01~12:10	7	7	100.00%	00:01:41	0	0	00:00:00	0
12:11~12:20	7	7	100.00%	00:01:41	0	0	00:00:00	0
12:21~12:30	7	7	100.00%	00:01:41	0	0	00:00:00	0
12:31~12:40	7	7	100.00%	00:01:41	0	0	00:00:00	0
12:41~12:50	7	7	100.00%	00:01:41	0	0	00:00:00	0
12:51~13:00	7	7	100.00%	00:01:41	0	0	00:00:00	0
13:01~13:10	53	49	92.45%	00:02:15	4	14	00:00:35	1
13:11~13:20	53	49	92.45%	00:02:15	4	14	00:00:35	1
13:21~13:30	53	49	92.45%	00:02:15	4	14	00:00:35	1
13:31~13:40	53	49	92.45%	00:02:15	4	14	00:00:35	1
13:41~13:50	53	49	92.45%	00:02:15	4	14	00:00:35	1
13:51~14:00	53	49	92.45%	00:02:15	4	14	00:00:35	1
14:01~14:10	47	45	95.74%	00:02:41	2	14	00:00:20	4
14:11~14:20	47	45	95.74%	00:02:41	2	14	00:00:20	4
14:21~14:30	47	45	95.74%	00:02:41	2	14	00:00:20	4
14:31~14:40	47	45	95.74%	00:02:41	2	14	00:00:20	4
14:41~14:50	47	45	95.74%	00:02:41	2	14	00:00:20	4
14:51~15:00	47	45	95.74%	00:02:41	2	14	00:00:20	4
15:01~15:10	34	34	100.00%	00:02:18	0	11	00:00:14	1
15:11~15:20	34	34	100.00%	00:02:18	0	11	00:00:14	1
15:21~15:30	34	34	100.00%	00:02:18	0	11	00:00:14	1
15:31~15:40	34	34	100.00%	00:02:18	0	11	00:00:14	1
15:41~15:50	34	34	100.00%	00:02:18	0	11	00:00:14	1
15:51~16:00	34	34	100.00%	00:02:18	0	11	00:00:14	1
16:01~16:10	32	32	100.00%	00:01:47	0	7	00:00:37	1
16:11~16:20	32	32	100.00%	00:01:47	0	7	00:00:37	1
16:21~16:30	32	32	100.00%	00:01:47	0	7	00:00:37	1
16:31~16:40	32	32	100.00%	00:01:47	0	7	00:00:37	1
16:41~16:50	32	32	100.00%	00:01:47	0	7	00:00:37	1
16:51~17:00	32	32	100.00%	00:01:47	0	7	00:00:37	1
17:01~17:10	8	8	112.50%	00:02:58	0	3	00:00:05	0
17:11~17:20	8	8	112.50%	00:02:58	0	3	00:00:05	0
17:21~17:30	8	8	112.50%	00:02:58	0	3	00:00:05	0
17:31~17:40	8	8	112.50%	00:02:58	0	3	00:00:05	0
17:41~17:50	8	8	112.50%	00:02:58	0	3	00:00:05	0
17:51~18:00	8	8	112.50%	00:02:58	0	3	00:00:05	0
total	297	286	96.63%	00:02:20	11	77	00:00:18	11

상담원별 현황

조회날짜 :

상담원			I/B			O/B
성명	ID	내선번호	응대호	평균 통화시간	총 통화시간	시도호	성공호	평균 통화시간	총 통화시간
김상담	kim1231	5401	11	00:02:49	00:28:44	0	10	00:00:12	00:01:25
김상담	kim1231	5401	11	00:02:49	00:28:44	0	10	00:00:12	00:01:25
김상담	kim1231	5401	11	00:02:49	00:28:44	0	10	00:00:12	00:01:25
김상담	kim1231	5401	11	00:02:49	00:28:44	0	10	00:00:12	00:01:25
김상담	kim1231	5401	11	00:02:49	00:28:44	0	10	00:00:12	00:01:25