시간대별 콜 현황
time
~
| 구분 | I/B | O/B | ||||||||
|---|---|---|---|---|---|---|---|---|---|---|
| 시간대 | 인입호 | 응대호 | 응대율 | 평균 통화시간 | 총 통화시간 | 포기호 | 성공호 | 평균 통화시간 | 총 통화시간 | 실패호 |
| 09 - 10 | 0 | 0 | 0.00% | 00:00:00 | 00:00:00 | 0 | 0 | 00:00:00 | 00:00:00 | 0 |
| 10 - 11 | 0 | 0 | 0.00% | 00:00:00 | 00:00:00 | 0 | 0 | 00:00:00 | 00:00:00 | 0 |
| 11 - 12 | 0 | 0 | 0.00% | 00:00:00 | 00:00:00 | 0 | 0 | 00:00:00 | 00:00:00 | 0 |
| 12 - 13 | 0 | 0 | 0.00% | 00:00:00 | 00:00:00 | 0 | 0 | 00:00:00 | 00:00:00 | 0 |
| 13 - 14 | 0 | 0 | 0.00% | 00:00:00 | 00:00:00 | 0 | 0 | 00:00:00 | 00:00:00 | 0 |
| 14 - 15 | 0 | 0 | 0.00% | 00:00:00 | 00:00:00 | 0 | 0 | 00:00:00 | 00:00:00 | 0 |
| 15 - 16 | 0 | 0 | 0.00% | 00:00:00 | 00:00:00 | 0 | 0 | 00:00:00 | 00:00:00 | 0 |
| 16 - 17 | 0 | 0 | 0.00% | 00:00:00 | 00:00:00 | 0 | 0 | 00:00:00 | 00:00:00 | 0 |
| 17 - 18 | 0 | 0 | 0.00% | 00:00:00 | 00:00:00 | 0 | 0 | 00:00:00 | 00:00:00 | 0 |
| Total | 0 | 0 | 0.00% | 00:00:00 | 00:00:00 | 0 | 0 | 00:00:00 | 00:00:00 | 0 |
상담원별 현황
employee
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| 상담원 | I/B | O/B | |||||||
|---|---|---|---|---|---|---|---|---|---|
| 성명 | ID | 내선번호 | 응대호 | 평균 통화시간 | 총 통화시간 | 실패호 | 성공호 | 평균 통화시간 | 총 통화시간 |
| 전경아 | kyunga.jun | 5001 | 0 | 00:00:00 | 00:00:00 | 0 | 3 | 00:01:14 | 00:03:43 |
| 전경아 | kyunga.jun | 5001 | 0 | 00:00:00 | 00:00:00 | 0 | 3 | 00:01:14 | 00:03:43 |
| 전경아 | kyunga.jun | 5001 | 0 | 00:00:00 | 00:00:00 | 0 | 3 | 00:01:14 | 00:03:43 |
| 전경아 | kyunga.jun | 5001 | 0 | 00:00:00 | 00:00:00 | 0 | 3 | 00:01:14 | 00:03:43 |
| 전경아 | kyunga.jun | 5001 | 0 | 00:00:00 | 00:00:00 | 0 | 3 | 00:01:14 | 00:03:43 |
| 전경아 | kyunga.jun | 5001 | 0 | 00:00:00 | 00:00:00 | 0 | 3 | 00:01:14 | 00:03:43 |
| 전경아 | kyunga.jun | 5001 | 0 | 00:00:00 | 00:00:00 | 0 | 3 | 00:01:14 | 00:03:43 |
| 전경아 | kyunga.jun | 5001 | 0 | 00:00:00 | 00:00:00 | 0 | 3 | 00:01:14 | 00:03:43 |
| 전경아 | kyunga.jun | 5001 | 0 | 00:00:00 | 00:00:00 | 0 | 3 | 00:01:14 | 00:03:43 |
| 전경아 | kyunga.jun | 5001 | 0 | 00:00:00 | 00:00:00 | 0 | 3 | 00:01:14 | 00:03:43 |